Sistema de Libro de Reclamaciones – PeruAndesTop<\/title>\n\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;500;600;700&display=swap\" rel=\"stylesheet\">\n <link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.4.0\/css\/all.min.css\">\n\n <style>\n :root {\n --azul: #4692e7;\n --azul-oscuro: #262e3c;\n --blanco: #ffffff;\n }\n\n * { margin: 0; padding: 0; box-sizing: border-box; }\n\n body {\n font-family: 'Inter', sans-serif;\n background: #f5f7fb;\n color: var(--azul-oscuro);\n }\n\n .container {\n max-width: 1200px;\n margin: auto;\n padding: 30px;\n }\n\n \/* HEADER *\/\n .header {\n background: var(--azul);\n color: var(--blanco);\n text-align: center;\n padding: 60px 25px;\n border-radius: 20px;\n margin-bottom: 60px;\n }\n\n .header h1 {\n font-size: 2.8rem;\n font-weight: 700;\n }\n\n .header p {\n margin-top: 10px;\n opacity: 0.9;\n font-size: 1.2rem;\n }\n\n \/* TARJETAS *\/\n .features-grid {\n display: grid;\n grid-template-columns: repeat(3, 1fr);\n gap: 40px;\n margin-bottom: 40px;\n }\n\n .feature-card {\n background: var(--blanco);\n padding: 40px 25px;\n border-radius: 20px;\n text-align: center;\n box-shadow: 0 5px 25px rgba(0,0,0,0.08);\n }\n\n .feature-card i {\n font-size: 3.3rem;\n color: var(--azul);\n margin-bottom: 12px;\n }\n\n .feature-card h3 {\n font-size: 1.6rem;\n font-weight: 700;\n margin-bottom: 12px;\n color: var(--azul-oscuro);\n }\n\n .feature-card p {\n font-size: 1rem;\n margin-bottom: 25px;\n color: #555;\n }\n\n \/* BOTONES (SIN FLECHA) *\/\n .feature-btn {\n background: var(--azul);\n color: var(--blanco) !important;\n padding: 12px 35px;\n border-radius: 30px;\n font-weight: 600;\n font-size: 15px;\n text-decoration: none;\n display: inline-flex;\n justify-content: center;\n align-items: center;\n width: 70%;\n margin: 0 auto;\n }\n\n .feature-btn:hover {\n background: #1b6fcb;\n transform: translateY(-2px);\n }\n\n \/* ADMIN ABAJO CENTRADO *\/\n .admin-card {\n grid-column: 2;\n }\n\n \/* SISTEMA EN N\u00daMEROS \u2014 ALINEACI\u00d3N CORREGIDA *\/\n .section-title {\n font-size: 2.3rem;\n font-weight: 700;\n text-align: center;\n margin: 50px 0 25px;\n color: var(--azul-oscuro);\n }\n\n .numbers-grid,\n .legal-grid {\n display: grid;\n grid-template-columns: repeat(4, 1fr);\n gap: 25px;\n margin-bottom: 50px;\n }\n\n .num-box,\n .legal-item {\n background: var(--azul);\n padding: 35px;\n border-radius: 15px;\n color: var(--blanco);\n text-align: center;\n\n \/* \ud83d\udd25 FIX REAL: CENTRADO VERTICAL PERFECTO *\/\n display: flex;\n flex-direction: column;\n justify-content: center;\n align-items: center;\n }\n\n .num-box i {\n font-size: 2.5rem;\n margin-bottom: 10px;\n }\n\n .num-value {\n font-size: 2.3rem;\n font-weight: 700;\n margin-bottom: 5px;\n }\n\n .num-label {\n font-size: 1rem;\n margin-top: 0;\n }\n\n \/* CARACTER\u00cdSTICAS LEGALES *\/\n .legal-item i {\n font-size: 2.2rem;\n margin-bottom: 10px;\n }\n\n .legal-item h4 {\n font-size: 1.3rem;\n margin-bottom: 5px;\n font-weight: 700;\n color: var(--blanco);\n }\n\n \/* INFO EMPRESA *\/\n .company-info {\n text-align: center;\n margin-top: 40px;\n padding: 40px;\n background: var(--blanco);\n border-radius: 20px;\n box-shadow: 0 5px 25px rgba(0,0,0,0.1);\n }\n\n .company-info h2 {\n font-size: 2rem;\n margin-bottom: 20px;\n color: var(--azul-oscuro);\n }\n\n .company-info p {\n margin-bottom: 8px;\n color: #444;\n }\n\n \/* RESPONSIVE *\/\n @media(max-width: 900px){\n .features-grid,\n .numbers-grid,\n .legal-grid {\n grid-template-columns: 1fr 1fr;\n }\n .admin-card { grid-column: 1 \/ -1; }\n }\n\n @media(max-width: 600px){\n .features-grid,\n .numbers-grid,\n .legal-grid {\n grid-template-columns: 1fr;\n }\n .admin-card { grid-column: 1; }\n }\n <\/style>\n<\/head>\n\n<body>\n\n<div class=\"container\">\n\n \n <div class=\"header\">\n <h1><i class=\"fas fa-book-open\"><\/i> Libro de Reclamaciones<\/h1>\n <p>Sistema Integral de Gesti\u00f3n de Reclamos – PeruAndesTop<\/p>\n <\/div>\n\n \n <div class=\"features-grid\">\n\n <div class=\"feature-card\">\n <i class=\"fas fa-edit\"><\/i>\n <h3>Registrar Reclamo<\/h3>\n <p>Registra un reclamo formal siguiendo los requisitos de INDECOPI.<\/p>\n <a class=\"feature-btn\">Ingresar Reclamo<\/a>\n <\/div>\n\n <div class=\"feature-card\">\n <i class=\"fas fa-search\"><\/i>\n <h3>Seguimiento<\/h3>\n <p>Consulta el estado de tu reclamo con tu c\u00f3digo \u00fanico.<\/p>\n <a class=\"feature-btn\">Ver Seguimiento<\/a>\n <\/div>\n\n <div class=\"feature-card\">\n <i class=\"fas fa-balance-scale\"><\/i>\n <h3>Informaci\u00f3n Legal<\/h3>\n <p>Conoce tus derechos como consumidor y normativa vigente.<\/p>\n <a class=\"feature-btn\">Ver Informaci\u00f3n<\/a>\n <\/div>\n\n <div class=\"feature-card admin-card\">\n <i class=\"fas fa-cogs\"><\/i>\n <h3>Administraci\u00f3n<\/h3>\n <p>Acceso exclusivo para personal autorizado.<\/p>\n <a class=\"feature-btn\">Acceder Admin<\/a>\n <\/div>\n\n <\/div>\n\n \n <h2 class=\"section-title\"><i class=\"fas fa-chart-bar\"><\/i> Sistema en N\u00fameros<\/h2>\n\n <div class=\"numbers-grid\">\n <div class=\"num-box\">\n <i class=\"fas fa-shield-halved\"><\/i>\n <div class=\"num-value\">100%<\/div>\n <div class=\"num-label\">Cumplimiento Legal<\/div>\n <\/div>\n\n <div class=\"num-box\">\n <i class=\"fas fa-calendar-day\"><\/i>\n <div class=\"num-value\">15<\/div>\n <div class=\"num-label\">D\u00edas H\u00e1biles<\/div>\n <\/div>\n\n <div class=\"num-box\">\n <i class=\"fas fa-wifi\"><\/i>\n <div class=\"num-value\">24\/7<\/div>\n <div class=\"num-label\">Disponibilidad Online<\/div>\n <\/div>\n\n <div class=\"num-box\">\n <i class=\"fas fa-lock\"><\/i>\n <div class=\"num-value\">100%<\/div>\n <div class=\"num-label\">Confidencialidad<\/div>\n <\/div>\n <\/div>\n\n \n <h2 class=\"section-title\"><i class=\"fas fa-gavel\"><\/i> Caracter\u00edsticas Legales<\/h2>\n\n <div class=\"legal-grid\">\n\n <div class=\"legal-item\">\n <i class=\"fas fa-shield-alt\"><\/i>\n <h4>Protecci\u00f3n Legal<\/h4>\n <p>Respaldado por la Ley 29571.<\/p>\n <\/div>\n\n <div class=\"legal-item\">\n <i class=\"fas fa-user-shield\"><\/i>\n <h4>Privacidad<\/h4>\n <p>Cumple la Ley 29733.<\/p>\n <\/div>\n\n <div class=\"legal-item\">\n <i class=\"fas fa-clock\"><\/i>\n <h4>Respuesta R\u00e1pida<\/h4>\n <p>M\u00e1ximo 15 d\u00edas h\u00e1biles.<\/p>\n <\/div>\n\n <div class=\"legal-item\">\n <i class=\"fas fa-mobile\"><\/i>\n <h4>Acceso Total<\/h4>\n <p>Disponible en todos los dispositivos.<\/p>\n <\/div>\n\n <\/div>\n\n \n <div class=\"company-info\">\n <h2><i class=\"fas fa-building\"><\/i> PeruAndesTop Travel Agency<\/h2>\n <p><strong>Raz\u00f3n Social:<\/strong> PERU ANDES TOP GRUPO PATH OF THE ANDES EMPRESA INDIVIDUAL DE RESPONSABILIDAD LIMITADA-PERU ANDES TOP<\/p>\n <p><strong>RUC:<\/strong> 20490080156<\/p>\n <p><strong>Direcci\u00f3n:<\/strong> C. Garcilaso 265, Cusco 08002, Cusco, Peru <\/p>\n <p><strong>Tel\u00e9fono:<\/strong> +51 946025240<\/p>\n <p><strong>Email:<\/strong> info@peruandestop.com<\/p>\n <\/div>\n\n<\/div>\n\n<\/body>\n<\/html>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sistema de Libro de Reclamaciones – PeruAndesTop Libro de Reclamaciones Sistema Integral de Gesti\u00f3n de Reclamos – PeruAndesTop Registrar Reclamo Registra un reclamo formal siguiendo los requisitos de INDECOPI. Ingresar Reclamo Seguimiento Consulta el estado de tu reclamo con tu c\u00f3digo \u00fanico. Ver Seguimiento Informaci\u00f3n Legal Conoce tus derechos como consumidor y normativa vigente. Ver […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_vp_format_video_url":"","_vp_image_focal_point":[],"footnotes":""},"class_list":["post-11732","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/peruandestop.com\/en\/wp-json\/wp\/v2\/pages\/11732","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peruandestop.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/peruandestop.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/peruandestop.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/peruandestop.com\/en\/wp-json\/wp\/v2\/comments?post=11732"}],"version-history":[{"count":5,"href":"https:\/\/peruandestop.com\/en\/wp-json\/wp\/v2\/pages\/11732\/revisions"}],"predecessor-version":[{"id":11852,"href":"https:\/\/peruandestop.com\/en\/wp-json\/wp\/v2\/pages\/11732\/revisions\/11852"}],"wp:attachment":[{"href":"https:\/\/peruandestop.com\/en\/wp-json\/wp\/v2\/media?parent=11732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

{"id":11732,"date":"2025-11-27T01:28:40","date_gmt":"2025-11-27T01:28:40","guid":{"rendered":"https:\/\/peruandestop.com\/?page_id=11732"},"modified":"2025-11-28T14:49:17","modified_gmt":"2025-11-28T14:49:17","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/peruandestop.com\/en\/libro-de-reclamaciones\/","title":{"rendered":"LIBRO DE RECLAMACIONES"},"content":{"rendered":"\n\n\n\n \n \n Sistema de Libro de Reclamaciones – PeruAndesTop<\/title>\n\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@300;400;500;600;700&display=swap\" rel=\"stylesheet\">\n <link rel=\"stylesheet\" href=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/font-awesome\/6.4.0\/css\/all.min.css\">\n\n <style>\n :root {\n --azul: #4692e7;\n --azul-oscuro: #262e3c;\n --blanco: #ffffff;\n }\n\n * { margin: 0; padding: 0; box-sizing: border-box; }\n\n body {\n font-family: 'Inter', sans-serif;\n background: #f5f7fb;\n color: var(--azul-oscuro);\n }\n\n .container {\n max-width: 1200px;\n margin: auto;\n padding: 30px;\n }\n\n \/* HEADER *\/\n .header {\n background: var(--azul);\n color: var(--blanco);\n text-align: center;\n padding: 60px 25px;\n border-radius: 20px;\n margin-bottom: 60px;\n }\n\n .header h1 {\n font-size: 2.8rem;\n font-weight: 700;\n }\n\n .header p {\n margin-top: 10px;\n opacity: 0.9;\n font-size: 1.2rem;\n }\n\n \/* TARJETAS *\/\n .features-grid {\n display: grid;\n grid-template-columns: repeat(3, 1fr);\n gap: 40px;\n margin-bottom: 40px;\n }\n\n .feature-card {\n background: var(--blanco);\n padding: 40px 25px;\n border-radius: 20px;\n text-align: center;\n box-shadow: 0 5px 25px rgba(0,0,0,0.08);\n }\n\n .feature-card i {\n font-size: 3.3rem;\n color: var(--azul);\n margin-bottom: 12px;\n }\n\n .feature-card h3 {\n font-size: 1.6rem;\n font-weight: 700;\n margin-bottom: 12px;\n color: var(--azul-oscuro);\n }\n\n .feature-card p {\n font-size: 1rem;\n margin-bottom: 25px;\n color: #555;\n }\n\n \/* BOTONES (SIN FLECHA) *\/\n .feature-btn {\n background: var(--azul);\n color: var(--blanco) !important;\n padding: 12px 35px;\n border-radius: 30px;\n font-weight: 600;\n font-size: 15px;\n text-decoration: none;\n display: inline-flex;\n justify-content: center;\n align-items: center;\n width: 70%;\n margin: 0 auto;\n }\n\n .feature-btn:hover {\n background: #1b6fcb;\n transform: translateY(-2px);\n }\n\n \/* ADMIN ABAJO CENTRADO *\/\n .admin-card {\n grid-column: 2;\n }\n\n \/* SISTEMA EN N\u00daMEROS \u2014 ALINEACI\u00d3N CORREGIDA *\/\n .section-title {\n font-size: 2.3rem;\n font-weight: 700;\n text-align: center;\n margin: 50px 0 25px;\n color: var(--azul-oscuro);\n }\n\n .numbers-grid,\n .legal-grid {\n display: grid;\n grid-template-columns: repeat(4, 1fr);\n gap: 25px;\n margin-bottom: 50px;\n }\n\n .num-box,\n .legal-item {\n background: var(--azul);\n padding: 35px;\n border-radius: 15px;\n color: var(--blanco);\n text-align: center;\n\n \/* \ud83d\udd25 FIX REAL: CENTRADO VERTICAL PERFECTO *\/\n display: flex;\n flex-direction: column;\n justify-content: center;\n align-items: center;\n }\n\n .num-box i {\n font-size: 2.5rem;\n margin-bottom: 10px;\n }\n\n .num-value {\n font-size: 2.3rem;\n font-weight: 700;\n margin-bottom: 5px;\n }\n\n .num-label {\n font-size: 1rem;\n margin-top: 0;\n }\n\n \/* CARACTER\u00cdSTICAS LEGALES *\/\n .legal-item i {\n font-size: 2.2rem;\n margin-bottom: 10px;\n }\n\n .legal-item h4 {\n font-size: 1.3rem;\n margin-bottom: 5px;\n font-weight: 700;\n color: var(--blanco);\n }\n\n \/* INFO EMPRESA *\/\n .company-info {\n text-align: center;\n margin-top: 40px;\n padding: 40px;\n background: var(--blanco);\n border-radius: 20px;\n box-shadow: 0 5px 25px rgba(0,0,0,0.1);\n }\n\n .company-info h2 {\n font-size: 2rem;\n margin-bottom: 20px;\n color: var(--azul-oscuro);\n }\n\n .company-info p {\n margin-bottom: 8px;\n color: #444;\n }\n\n \/* RESPONSIVE *\/\n @media(max-width: 900px){\n .features-grid,\n .numbers-grid,\n .legal-grid {\n grid-template-columns: 1fr 1fr;\n }\n .admin-card { grid-column: 1 \/ -1; }\n }\n\n @media(max-width: 600px){\n .features-grid,\n .numbers-grid,\n .legal-grid {\n grid-template-columns: 1fr;\n }\n .admin-card { grid-column: 1; }\n }\n <\/style>\n<\/head>\n\n<body>\n\n<div class=\"container\">\n\n \n <div class=\"header\">\n <h1><i class=\"fas fa-book-open\"><\/i> Libro de Reclamaciones<\/h1>\n <p>Sistema Integral de Gesti\u00f3n de Reclamos – PeruAndesTop<\/p>\n <\/div>\n\n \n <div class=\"features-grid\">\n\n <div class=\"feature-card\">\n <i class=\"fas fa-edit\"><\/i>\n <h3>Registrar Reclamo<\/h3>\n <p>Registra un reclamo formal siguiendo los requisitos de INDECOPI.<\/p>\n <a class=\"feature-btn\">Ingresar Reclamo<\/a>\n <\/div>\n\n <div class=\"feature-card\">\n <i class=\"fas fa-search\"><\/i>\n <h3>Seguimiento<\/h3>\n <p>Consulta el estado de tu reclamo con tu c\u00f3digo \u00fanico.<\/p>\n <a class=\"feature-btn\">Ver Seguimiento<\/a>\n <\/div>\n\n <div class=\"feature-card\">\n <i class=\"fas fa-balance-scale\"><\/i>\n <h3>Informaci\u00f3n Legal<\/h3>\n <p>Conoce tus derechos como consumidor y normativa vigente.<\/p>\n <a class=\"feature-btn\">Ver Informaci\u00f3n<\/a>\n <\/div>\n\n <div class=\"feature-card admin-card\">\n <i class=\"fas fa-cogs\"><\/i>\n <h3>Administraci\u00f3n<\/h3>\n <p>Acceso exclusivo para personal autorizado.<\/p>\n <a class=\"feature-btn\">Acceder Admin<\/a>\n <\/div>\n\n <\/div>\n\n \n <h2 class=\"section-title\"><i class=\"fas fa-chart-bar\"><\/i> Sistema en N\u00fameros<\/h2>\n\n <div class=\"numbers-grid\">\n <div class=\"num-box\">\n <i class=\"fas fa-shield-halved\"><\/i>\n <div class=\"num-value\">100%<\/div>\n <div class=\"num-label\">Cumplimiento Legal<\/div>\n <\/div>\n\n <div class=\"num-box\">\n <i class=\"fas fa-calendar-day\"><\/i>\n <div class=\"num-value\">15<\/div>\n <div class=\"num-label\">D\u00edas H\u00e1biles<\/div>\n <\/div>\n\n <div class=\"num-box\">\n <i class=\"fas fa-wifi\"><\/i>\n <div class=\"num-value\">24\/7<\/div>\n <div class=\"num-label\">Disponibilidad Online<\/div>\n <\/div>\n\n <div class=\"num-box\">\n <i class=\"fas fa-lock\"><\/i>\n <div class=\"num-value\">100%<\/div>\n <div class=\"num-label\">Confidencialidad<\/div>\n <\/div>\n <\/div>\n\n \n <h2 class=\"section-title\"><i class=\"fas fa-gavel\"><\/i> Caracter\u00edsticas Legales<\/h2>\n\n <div class=\"legal-grid\">\n\n <div class=\"legal-item\">\n <i class=\"fas fa-shield-alt\"><\/i>\n <h4>Protecci\u00f3n Legal<\/h4>\n <p>Respaldado por la Ley 29571.<\/p>\n <\/div>\n\n <div class=\"legal-item\">\n <i class=\"fas fa-user-shield\"><\/i>\n <h4>Privacidad<\/h4>\n <p>Cumple la Ley 29733.<\/p>\n <\/div>\n\n <div class=\"legal-item\">\n <i class=\"fas fa-clock\"><\/i>\n <h4>Respuesta R\u00e1pida<\/h4>\n <p>M\u00e1ximo 15 d\u00edas h\u00e1biles.<\/p>\n <\/div>\n\n <div class=\"legal-item\">\n <i class=\"fas fa-mobile\"><\/i>\n <h4>Acceso Total<\/h4>\n <p>Disponible en todos los dispositivos.<\/p>\n <\/div>\n\n <\/div>\n\n \n <div class=\"company-info\">\n <h2><i class=\"fas fa-building\"><\/i> PeruAndesTop Travel Agency<\/h2>\n <p><strong>Raz\u00f3n Social:<\/strong> PERU ANDES TOP GRUPO PATH OF THE ANDES EMPRESA INDIVIDUAL DE RESPONSABILIDAD LIMITADA-PERU ANDES TOP<\/p>\n <p><strong>RUC:<\/strong> 20490080156<\/p>\n <p><strong>Direcci\u00f3n:<\/strong> C. Garcilaso 265, Cusco 08002, Cusco, Peru <\/p>\n <p><strong>Tel\u00e9fono:<\/strong> +51 946025240<\/p>\n <p><strong>Email:<\/strong> info@peruandestop.com<\/p>\n <\/div>\n\n<\/div>\n\n<\/body>\n<\/html>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sistema de Libro de Reclamaciones – PeruAndesTop Libro de Reclamaciones Sistema Integral de Gesti\u00f3n de Reclamos – PeruAndesTop Registrar Reclamo Registra un reclamo formal siguiendo los requisitos de INDECOPI. Ingresar Reclamo Seguimiento Consulta el estado de tu reclamo con tu c\u00f3digo \u00fanico. Ver Seguimiento Informaci\u00f3n Legal Conoce tus derechos como consumidor y normativa vigente. Ver […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_vp_format_video_url":"","_vp_image_focal_point":[],"footnotes":""},"class_list":["post-11732","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/peruandestop.com\/en\/wp-json\/wp\/v2\/pages\/11732","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peruandestop.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/peruandestop.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/peruandestop.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/peruandestop.com\/en\/wp-json\/wp\/v2\/comments?post=11732"}],"version-history":[{"count":5,"href":"https:\/\/peruandestop.com\/en\/wp-json\/wp\/v2\/pages\/11732\/revisions"}],"predecessor-version":[{"id":11852,"href":"https:\/\/peruandestop.com\/en\/wp-json\/wp\/v2\/pages\/11732\/revisions\/11852"}],"wp:attachment":[{"href":"https:\/\/peruandestop.com\/en\/wp-json\/wp\/v2\/media?parent=11732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}